Q1 Contact Information
Q1 How can I contact DOUXLIFE?
A1 Technical Support: [email protected]A2 Wholesale Program: [email protected]
A3 After-sales Support, click here.
Q2 About shipping
Q1.Why can't it be ordered?
A1. Before you place an order, please check whether the address format is correct and whether the selected warehouse corresponds to the area
Q2. How long does it usually take for me to receive the package?
A2. Normally 7-15 days after delivery from EU/US/AU warehouse.
Q3.In which countries/regions can I purchase?
A3. You can currently order Douxlife products in the three regions of Europe, the United States and Australia.
Q3 About payment
Q3.1 What methods of payment can I use?
A3.1 Our website accepts Paypal, debit cards and credit cards.For example, MasterCard, Visa, Discover, Amex and many more cards that support foreign currency transactions.
Q3.2 Why was my credit card declined?
A3.2 Please make sure your card details and personal information have been entered correctly. The following are some of the most common reasons why your credit card may be declined.- You have not made a payment to your credit card issuer.
- That you do not have enough funds on your card to complete your purchase.
- you are making a purchase of a restricted item, such as an electronic cigarette or adult toy.
- The card has expired or the new card has not been activated.
- A partial system timeout.
- your card has been stolen or lost.
Can't see the credit card option? Credit card payments are only available in certain countries where our intermediaries are located. If you are unable to use a credit card, you can still choose another payment option, such as PayPal.
We do not have access to your credit card information, so if the problem persists, we recommend that you complete the transaction using another credit card or payment method.
Q3.3 Why do I need to verify my identity when I pay by credit card?
A3.3 If we ask you to verify your identity, it is to protect the security of your account and to prevent fraud. You will receive an email from [email protected] to request verification of your identity.
Please reply and attach the following documents to the same email.
- A picture or scanned copy of your credit card showing only its last 4 digits and the cardholder's name.
- A picture or a scanned copy of your driver's license, passport or national identity card.
Please fill in your personal information (date of birth and similar information) and your ID/passport/driver's license number.
The information submitted will only be used to verify the authenticity of the cardholder's identity and will not be shared or sold to third parties.
Q4 About the order issues
Q4.1 What should I do if I have filled in the wrong address?
A4.1 The customer is responsible for entering a correct and complete shipping address. As soon as you realize that your address is not the one you wanted to select, please feel free to contact us. We will not be able to change it once your order has been shipped.
Q4.2 Do I have to pay VAT or other charges for my order?
A4.2 There are no other charges for products shipped to you by DOUXLIFE brand, the order transaction amount is all the items you have paid for.
Q4.3 How do I cancel an order?
A4.3 To cancel an unprocessed order, please contact us as soon as possible.
If the estimated shipping date for your order has passed and has not yet been shipped, you may cancel your order and request a refund, which will be automatically returned to your payment account within the number of days listed here. Orders with packages already processed cannot be cancelled.
